UK 0800 999 5090 / ROI 048 8772 2247
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Over the past few months, we’ve been introducing a few of our team members who have worked with TBC Conversions for years. Today we are pleased to learn more about a new addition to our Motability Car Scheme Aftercare team; meet Anita Sheard.

Let’s find out why Anita came to TBC Conversions and what she loves so far about her time here.

What attracted you to apply for a role in the Motability Car Scheme Aftercare team?

I had known Ray Walsh, UK Sales Manager, for years as I already worked in the motor industry, one day we ended up discussing his work and how much he enjoyed working with the company. The main thing that I suppose attracted me to the role was all the great work TBC Conversions were doing for customers and clients who relied on the Motability Scheme.

What do you think is the key message here at TBC Conversions?

Definitely the importance of customer care. Our customers are at the core of everything we do and, dealing with the Motability Car Scheme on our customer behalf, we work to help make their day-to-day life as easy and problem-free as possible.

What is the one thing, so far, that you are most proud of since starting with TBC Conversions?

I was promoted in just 4 months, something which I believe really shows the companies faith in me and my abilities, but also shows just how much I enjoy doing the work I am.

How do you see the company progressing over the course of 2021?

Honestly, I think if the last few months are any indication, TBC Conversions will be building a greater presence all over the UK in the mobility and vehicle conversions market. I believe we can expect more production to move over from Northern Ireland to our Bromborough based workshops and also we can expect to see a better, more relaxed and safer way of dealing with our customers at scheduled safety checks, handovers and specialised events.

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Tell us what gets you up in the morning?

The team I work with are so welcoming and friendly and honestly, I really look forward to coming into the office each and every day. Helping the people who make use of the Motability Car Scheme really is rewarding. Our customers have been among the worse affected people from the effects of the pandemic, and I think it’s important to make our interactions and the visits from our technicians a totally positive experience.

Can you tell us your favourite thing about the work you do for TBC Conversions?

Being a real people person, my favourite thing about my job is talking with our customers. Our customer base is so diverse that one call I can be speaking with an elderly lady who cares for her husband, another day I can be speaking with a disabled military veteran or a mother with a disabled child. It’s because no two customers are alike, and everyone has a story to share, that I enjoy every phone call and interaction. What we do is so important to our customers and assisting such a great service like the Motability Car Scheme, really is the most enjoyable part of my job here.

TBC Conversions really do stand out among other wheelchair accessible vehicle converters, why do you think that is?

We truly care about our work. The Motability Car Scheme helps those with disabilities access vehicles to help retain independence and easy travel, and at TBC Mobility Conversions we build further upon the strength of that service.

Our customer-centric focus helps to ensure we provide our clients with a WAV that caters to their individual needs, no matter what we never sell a car that isn’t going to be absolutely stress free to use and maintain. Furthermore, it’s important to us to keep wheelchairs users as comfortable and safe as possible in our conversions, as well as provide vehicles that are stylish and practical for everyday use.

We like to build long-lasting trusting relationships with our customers, using the same level of intelligence, empathy and care we apply when building every wheelchair accessible vehicle, we supply.

Lastly, and for a bit of fun, what would your dream car be and why?

A Dodge Charger without a doubt, because it’s fast and furious just like me.

TBC Mobility Conversions team dream cars

THE MOTABILITY CAR SCHEME AND TBC Conversions

After many years of working closely with the Motability Car Scheme, TBC Conversions are proud to have developed a wide range of wheelchair accessible cars built to keep our customers on the road. Whether you are a disabled driver looking for a drive from WAV, a family with a wheelchair user or a carer trying to get your clients from A to B, our team of conversion specialists and aftercare staff dedicate their time to making sure all our clients can travel with ease and in style.

People like Anita Sheard really make a difference to so many by being a friendly and approachable voice on the other end of the phone with a wealth of available knowledge and expertise. What’s more, we’re expanding our team at TBC Conversions, and have vacancies working with Anita and the team liaising with the Motability Car Scheme, our customers and technicians. Do you enjoy helping people and delivering a high standard of care that mirrors that of the Motability Car Scheme and TBC Conversions? Apply here if so for our Service Advisor vacancy.

 


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We’ve been working hard since the start of 2021 to bring our customers a new and improved user-friendly website, and finally we’re so happy to be able to showcase our finished results. Take a look around our exciting new web page filled with advice and ideas for vehicle conversions, wheelchair accessible adaptions and our customer and client experiences.

TBC Mobility Conversions Sector

During the last two years, the world has become more accessible to those living with disability and, as we begin to return to “normal” there is a real focus on how we can continue making our cities, events, hospitality and leisure venues more accessible.

At TBC Conversions we welcome this change and join hands with a whole host of communities and companies who are leading the accessible revolution.

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We’ve been designing, producing and developing wheelchair accessible vehicles since our inception and over the years we’ve paired our own pioneering technologies with the expert engineering of leading vehicles manufacturers such as Volkswagen, Ford, Citroen, Vauxhall and many more.

At TBC Mobility Conversions our range of wheelchair cars offer those living with disability a greater level of freedom on the road. From the small yet stylish VW Caddy Maxi Life and Ford Grand Tourneo Connect to the larger VW T6.1 Range and Mercedes Sprinters, our wheelchair car conversions cover a wide range of mobility needs and can be viewed and researched easily on our new web page.

TBC Taxi & Bus Conversions Sector

Where it all began for TBC, we’ve been converting accessible minibuses and taxis for companies, organisations and local authorities to help keep vulnerable people mobile in some of the most rural areas in the UK.

Taxi & Bus conversions page

During the pandemic our team have missed getting out on the road to see our long-standing clients, we do however hope that our new website and relaxing of travel restrictions will allow us to continue providing our usual standards of reliable services.

Our minibus conversions have come on in leaps and bounds and we will be focusing on the future of group travel and accessible transport in the months to come. Now more than ever, local charities, communities and organisations will be focusing on keeping people safe and comfortable during travel and we hope to play an important part in helping them move forward back into accessible group travel in the near future.

TBC Specialist Conversions Sector

Finally, our specialist conversions sector will highlight all the bespoke vehicle conversions and adaptions we carry out on everything from vital medical transportation to work vehicles and crew vans. Our engineers work with the very best suppliers to provide tailored storage solutions, safety systems and unique vehicle adaptions to give our clients the tools to run their businesses and personal venture more effectively.

Specialist vehicle conversions page

On our new website, you can view some of the past conversions we have completed for the likes of Donagh Kelly Rally Team, GAA (Gaelic Athletic Association), Mountain Rescue, IMT Medical Transport and many, many more.

Our highly skilled technicians can supply and fit a range of vehicle adaptions including safety lights, ply lining storage, specialist refrigerated interiors, kitchens, mobile workshops and basically anything you can think of that will benefit your business or leisure activities. We are here to help you make the most out of your vehicle and we’re always up for a challenge.

Now that you have had the guided tour, why not get in touch with your vehicle conversions needs, whether that’s a Motability lease vehicle, an accessible minibus or taxi, a leisure vehicle or something entirely of the spectrum. Let TBC Vehicle Conversions take care of adapting or sourcing a vehicle that helps you live the life you want to lead.

Call 0800 999 5090 or email sales@tbcconversions.com for more assistance or fill in one of our fabulous new contact forms and we will come back to you in due course.


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Get your hands on the last of the Caddy Maxi Life plus wheelchair accessible vehicles from TBC Mobility Conversions.

As we look forward to welcoming the next generation of VW Caddy’s into the WAV world, we say a final farewell to the last of the previous models. If you are interested in becoming the proud owner of the Caddy Maxi Life plus, expertly adapted by TBC Conversions, here’s a little more about our most popular choice of small to medium WAV.

Above Average Specification

When it comes to finding a wheelchair accessible vehicle that does all the hard work for you, you’ve found it in the Caddy Maxi Life plus. We’ve taken the superb standard spec of the Caddy Maxi Life and added our own TBC twist.

Above and beyond the standard specifications of the Caddy Maxi Life which include:

  • Composition colour screen & 6 speakers
  • Exterior mirrors, power-adjustable and heated.
  • Rear parking sensors
  • Climatic air conditioning system
  • Bluetooth
  • Cruise control
  • TPS
  • City braking
  • Backrest releases to front passenger seats including lumbar support
  • Rear-view mirror with anti-dazzle function
  • 16” alloy wheels
  • Black roof rails
  • Heated front screen
  • Leather multifunction steering wheels
  • TBC’s own continuous rear door seal
  • Lightweight folding ramp

The Caddy Maxi Life plus from TBC Conversions comes with:

  • Satellite navigation with discover media
  • App connect
  • Factory rear opening windows

These amazing additional extras provide added elements of day-to-day usability for our customers, plus a higher level of safety and comfort for wheelchair-using passengers.

Why choose TBC Conversions?

Aside from our exceptional level of customer care and unique technology, TBC Conversions are recognised converters under the Volkswagen Recognized Converter scheme, as such our conversions are built to meet the high standard of the leading vehicle manufacturers we work with.

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Our customers can relax in the safety and knowledge that TBC Conversions’ team are dedicated to providing a one of a kind customer experience and in turn one of a kind WAV’s to suit individual customer requirements.

What’s more, at TBC Conversions we understand that, in the current climate, not everyone will feel comfortable or safe making long journeys to find their perfect WAV, which is why our team are happy to come to you.

Doorstep and Virtual Demonstrations

Whether in the furthest reaches of the Scottish Highlands or the southernmost points of the UK, our sales team are happy to get on the road to see you. We know our customers time is valuable and will always work to fit their busy schedules whether that’s on the school run or at the office, we’re flexible so you don’t need to be.

If you are still unable to commit to a free doorstep demonstration, all our wheelchair accessible vehicle demonstrations can be found on our new YouTube channel. This gives you the chance to do a little bit of virtual window shopping then call us with any questions or queries you may have after selecting the WAV that’s right for you.

As it stands today, we are very much looking forward to the wonderful wheelchair accessible vehicle we will develop from the latest Volkswagen Caddy.

By combining our exclusive technology and expertise with Volkswagen’s own automotive excellence, we’re confident we’ll soon be producing the next exciting generation of TBC Conversions wheelchair accessible Caddy’s for our customers.

Until then, why not take a look at the Caddy Maxi Life plus, with short lead times on delivery, available from £3995* advance payments on the Motability Scheme it’s a no brainer.

Call 0800 999 5090 or email sales@tbcconversions.com to discuss your options or to arrange a free doorstep demonstration today.


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After a long year of absence from the Mobility events circuit, TBC Conversions can finally look forward to appearing at live exhibitions and seeing our clients, customers, and colleagues face-to-face. By the end of the year, TBC Conversions’ team and products will have been showcased live in at least two major mobility events, something we have all been looking forward to in 2021.

So, here is a selection of up-and-coming mobility events where you can find TBC Conversions, our products, services and expert staff for the rest of 2021.

Mobility Event: Kidz to Adults – Disabled Living Collective

Date: 28th June 2021 Type: Virtual

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Kidz to Adultz Exhibitions are one of the UK’s most prestigious event and publication organisations in the disabled community.

Their work has consistently brought companies together whose products and services benefit the lives of children, young adults, their carers and families with disabilities and additional needs. Under normal circumstances, their live mobility events would be hosted up and down the UK, and over the last year, two successful Venue to Virtual events have already been rolled out.

TBC Conversions have always enjoyed being a part of this growing Disabled Living Collective and have been exhibiting with Kidz to Adultz since our inception. We can look forward to exhibiting our wheelchair accessible vehicles and independent driving aids at the next Venue to Virtual event – Disabled Living Collective and an audience including end-users, carers, families, and HCPs in attendance this June.

The Venue to Virtual Exhibition follows on from the success of previous online mobility events the organisation has hosted during the pandemic. The event will be hosted live and online on the 28th of June and will give people the chance to view the latest equipment and services that are available today and provide guidance on how to get in touch with the companies providing it.

Register your free attendance at the virtual mobility event, and check us out at Kidz to Adultz Disabled Living Collective.
 

Mobility Event: The Big Event – Motability

Date: 6th & 7th August 2021 Type: Virtual

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This is going to be one big day for Motability customers and partners of the scheme as The Big Event goes virtual in 2021.

Considering the pandemic, organisers made the decision to change the usual large scale live mobility event to a virtual showcase for 2021, inviting exhibitors to build virtual stands that will be available to visit for attendees from the comfort of their homes.

TBC Conversions work closely with the Motability Scheme and in the past have enjoyed exhibiting at their One Big Day and The Big Events hosted all around the UK. Our complete range of wheelchair accessible vehicles are available on the Motability Scheme are available to see this year on The Big Event Virtual Showcase, complete with demonstration videos and live chat options to speak with a TBC Sales team member.

The work that has gone into making The Big Event Virtual means it simple and easy for those who would usually attend live exhibitions to join in. What’s more, this virtual mobility event access gives those who are still not comfortable leaving their homes or entering large crowds the opportunity to see all that is available in the mobility world in complete safety.

It’s easy and free to register and attend The Big Event 2021 and the team at TBC Conversions cannot wait to see you there.

 

Mobility Event: Naidex Show

Date: 15th & 16th September 2021 Type: Live

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An organisation that work to promote products and services that support independent living, Naidex is an exhibition that TBC Conversions feel is important to be a part of.

After a series of successful virtual showcases, September is promising to be an exciting month for Nadiex and their exhibitors as live events return, and Naidex will be one of the first major hosts to return to face-to-face exhibits.

In September 2021, TBC Conversions will gladly look forward to attending our first live mobility event in over a year. As such a vital part of our customer ethos, in-person interaction is something we have dearly missed during the pandemic. Our free doorstep demonstrations and necessary home vehicle safety checks have continued with safe social distancing and COVID safe procedures in place, but this will be our first chance to get back to what we love doing; seeing our customers.

Plenty of our peers will be feeling as excited as we are about returning to live exhibitions schedules, and we’d like to encourage those who are able to safely do so to attend the Naidex Show as their live mobility event returns in 2021.

Mobility Event: OT Show

Date: 24th & 25th November 2021 Type: Live

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Only the second live mobility event taking place in 2021, but one we are extremely happy to be exhibiting at again, The OT Show is a wonderful chance for TBC Conversions to showcase our product to professionals who are likely to use them.

This event prides itself on being the largest educational and inspiring mobility event for a range of occupational therapists working within specialist areas across the UK. The OT Show gives professionals the chance to explore and learn about the tools available to them within their respective sectors and, in the case of TBC Conversions, our WAVs are always a great attraction.

Taking place in the Birmingham NEC in late November, The OT Show is one we always look forward to attending, and for this year those that cannot attend will get the chance to join in online. Organisers have followed the success of their online virtual showcase and combined it with the live event creating a hybrid mobility event that people around the country can attend.

A Hybrid Future for Mobility Events

As we look forward to things returning to some state of normality on the mobility events circuit, we can also look forward to some positive changes happening. As we know in 2020 virtual events became a necessity and now, following positive responses from attendees and exhibitors alike, organisations have continued to develop their online presences keeping virtual events part of the programme.

In 2021, and for the foreseeable future, virtual mobility events will continue to be a part of major events making them accessible for people in their homes and workplaces. Whilst originally intended to enable social distancing, these virtual events will now give people from anywhere in the country the opportunity to access the products, services, and educational material on display without attending a physical event.

At TBC Conversions our team know that attending these major mobility events, give the disabled community and those who work in the sector the chance to come together, share what they know. We look forward to seeing the latest technologies, inspirational speeches and our peers and clients in person.

Whilst we cannot wait to get back out there, we are also excited to embrace the ongoing presence of online mobility events and exhibitions where we can get our products and services out to an audience beyond the physical events.

Stay tuned to find out where we’ll be, both physically and virtually in the future on our News and Events pages an


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When it comes to WAVs, there’s one man our customers have come to count on time and time again. To many in the industry he’s known as Tom McKeown, TBC Sales Manager, but to his customers, he’s known as Tom McKeown, superhero and Mobility expert.  

Let’s find out what makes our very own WAV warrior tick and where his superpowers really come from.

When did you start working with TBC Conversions Tom? 

It was a warm summers day in August 2008 that I became the 9th employee of the TBC team. David Donnell, MD and part-owner of TBC Conversions was the 8th, starting just 6 weeks before I did.  

I had started my career with Norwich Union in June 1979 as a Claims Handler. After 4 Years there I joined a firm of Loss Adjusters/ Claims Investigators based in Birmingham. Here I worked in GB and Northern Ireland dealing primarily with Bomb Damage, and any kind of property damage as a result of Flood, Storm, Theft etc.

After 14 years as a Loss Adjuster, I was approached by a packaging company based in Dromore Co. Down and Kansas USA where I worked for a further 9 years, starting in logistics and then moving on to Sales Development all over the UK, and parts of Europe.

From there I went on to spend a number of years with Henderson’s / Spar as their Business Development Consultant. My duties included assisting the growth of their Wholesale Business to Business section.

It was then that, after a chance meeting with Terence Donnelly, I was made aware of a new Donnelly Group venture called TBC Conversions, they were looking for a Sales Manager and the rest is history.

What are the most important messages for clients of TBC Conversions to be aware of?

At TBC Conversions, our ethos is to “keep our customers central to everything we do”. Working in sales and industry for so long you get to learn that talk is cheap, words are free, but walking the walk and making this happen is what matters. 

Time after time it is the belief and commitment that the entire TBC team deliver that makes the difference. From mobility experts to sales team members, workshop technicians and aftercare teams, every person in the TBC family is involved in achieving our goal. 

God gave us two ears and one mouth, a sign that we should listen twice as much as we talk. Our customers know what they want or more often need, and as a mobility expert, it’s my job to guide and support my customers. It’s up to me to make their wants and needs a reality.

One thing our WAV customers often need the most is assistance navigating the financial constraints, limitations and legislation surrounding the conversion of wheelchair accessible vehicles.

By developing close relationships with our customers, keeping them informed and educated and managing their expectations, treating them with Intelligence, Empathy and Care come easy. 

If you could pick one moment you are most proud of working with TBC, what would it be and why?

In 2009, TBC Conversions became the first UK converter recognised with the highest engineering standard within Europe, the full European Type Approval. This came following the pull and crash testing of our very first wheelchair accessible vehicle, the VW Caddy Maxi Life.

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Following this, we were also granted a letter of no objection from Volkswagen AG, another first for a UK based conversion company.

More importantly, and because of the high standards by which we operate, every time I see the expression on the faces of our customers, after handing over their bespoke converted vehicles, I know exactly why we do what we do.

What do you see for the future of TBC?

We have continued to test all our converted vehicles to the full European Type Approval standards. It is this attention to detail, which we have maintained from 2008 to the current day, that keeps our customers safe and enables us to consistently deliver quality service.

Continuing to match and exceed our customer’s expectations, innovate with the latest technology and keep informed of best practices used by mobility experts is of paramount importance to us.

I look forward to being able to shake our customer’s hands again, meet them face-to-face, and develop lasting relationships with the people I dearly enjoy working with.

How have the effects of the current pandemic changed your day to day?.

Keeping your distance is not something that ever entered our minds pre-COVID. 

It was commonplace to hold the hands of the disabled children whose future car I was demonstrating or receive a hug from happy customers on handovers. Now that none of this is possible, it has brought into focus the small things we all took for granted.

Today, I complete socially distanced home demonstrations wearing a face-covering, face shields and gloves. Whilst understanding this is completely necessary, it does not lend itself to “The Personal Touch” TBC Conversions are so well known for. 

TBC Conversions mobility experts team

Our clients will sometimes only use facial expressions and non-verbal communications to interact with us, for mobility experts everywhere I’m sure it’s this restriction that has certainly changed the way we build and develop relationships with the people we deal with.

We have adapted, finding other ways to uphold and provide our vital services including home demonstrations, new vehicle handovers and important annual WAV checks. Both ourselves and our customers are conscious about keeping each other safe, adhering to social distancing regulations and personal safety precautions, during these activities.

Working together, we will come out the other side of this pandemic, stronger and wiser than we were before.

So, come on, what gets Super Tom up in the morning?

I’ve always been an early riser, so I’m up at 6 am every day.

Workwise each day is different at TBC, the one constant is the privilege our customers give us, trusting us with their safety and comfort and allowing us to guide them into the most suitable vehicles.

This is my superpower.

How do you think TBC Conversions stands out among other vehicle conversion companies?

Everyone in our TBC family will try to go the extra mile for our customers. 

Starting by matching the correct WAV to their particular needs and requirements, secondly, during the lifetime of that vehicle, we will remain accessible to our customer being the first and most reliable port of call for all concerns, queries and advice. 

At TBC Conversions we will always do our utmost to help our customers with guidance on servicing support, breakdown recovery and repairs, helping them navigate the industry and connecting them with their local dealers. 

It’s this deep understanding of all our customer’s needs that give TBC one of the most of its most outstanding qualities, keeping the customer at the focus of everything we do. 

Finally, what would your dream car be and why?

Without a doubt the Audi RS4 Avant, 2.9 TFSI V6 444 BHP Quattro, (Lamborghini engine).

A vehicle with absolute aeroplane performance and, unless you are a true Petrolhead, the man in the street would not recognise it as a Special Car.

 

Like a true superhero in a supercar, even wanting to remain conspicuous in his dream motor, Tom McKeown is an asset to the TBC Conversions Sales team and a champion to his customers. 

With mobility experts such as Tom, delivering the core standards of TBC Conversions service and care seems easy. It’s only when we get to know more about our customer and go that extra mile that we see real results, and our customers return for more. 

For advice and guidance from mobility experts at TBC Conversions and to start your own TBC journey, call 0800 999 5090 or email sales@tbcocnversions.com today.


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One of the people our customers will speak to time and time again, Elaine has become part of the furniture during her time with TBC Mobility Conversions. Her day to day involves maintaining the high standards of Motability aftercare our customers and clients required. This can be anything from being a liaison between Motability and our customers to arranging the necessary checks and tests we regularly carry out on our WAV’s.

Like so many of us at TBC Mobility Conversions, it’s fulfilling the care and duty to our customers that Elaine says makes her job so satisfactory.

How did you get involved with TBC Mobility Conversions then? 

The Motability Aftercare system can be quite a challenge to navigate for those who aren’t familiar with it. Luckily I had tonnes of experience and already knew some team members from working in the industry. 

Thanks to a good working relationship I had built up with Ray, TBC’s Sales Manager, I jumped at the chance to be part of his strat up team, the company opened offices in Bromborough in May 2019.

What are the most important messages for clients of TBC Mobility Conversions to be aware of?

One of the most important things to do when working with such a well-known company as Motability is to uphold its own level of commitment to customers, and exceed these wherever possible.

At TBC Mobility Conversions we have a mantra that echoes that of the Donnelly Group, “keeping the customer at the core of all we do”. Every point of contact with our customer is a chance to showcase our own levels of dedication, and it’s a testament to the company that we are now recommended suppliers of Motability’s as well as recognised Volkswagen Commercial Vehicle converters.

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What makes our job as satisfying as it is is knowing that all our own mobility conversions have been carried out with intelligence, empathy and care, ensuring the customer’s needs are met and exceeded. 

Is there a particularly proud moment you can recall since starting with TBC Mobility Conversions? 

I can honestly say that since I joined back in 2019, I’m most proud of how the company has grown. Even during this most difficult time in UK history, our team have powered through, providing the same level of service, duty and care. 

It’s incredibly rewarding to know you’ve been a part of something like this from the early stages. 

What do you see for the future of TBC?

As I said previously, I believe the future of TBC Conversions will only continue to surprise me. We are part of a growing market, the advances being made in mobility conversions and medical engineering will enable so many to maintain their freedom on the road.

We can all, I think, look forward to a bright and successful future.

How have the effects of COVID made a difference to your day-to-day?

I think the team at TBC Mobility Conversions have adapted very well during the pandemic. We have set procedures to follow regarding social distancing practices enabling us to work at full capacity.

Our team are dedicated to carrying out their jobs to the best of our abilities because, at the end of the day, it’s the safety of our customers at stake.

Every one of our customers has a unique set of needs and it’s our job to tailor our aftercare services to meet those needs. We built our business on the ability to interact with our customers, making each one feel as valued as the individuals they are. 

We have continued to carry out our home checks and tests whilst managing to keep our customers safe and cared for in the process. If anything the recent circumstances has shown me that TBC Mobility Conversions will go above and beyond to provide the care our clients need no matter what.  

What is it that you look forward to when you wake up in the morning?

Other than my son you mean. 

I wake up every day looking forward to hearing the grateful thankyous of our lovely customers. Every one of them understands that even in these difficult times, we need to do our jobs and keep them safe. 

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Plus, sometimes I feel that these people simply enjoy hearing from someone outside their bubble. A new and friendly voice can always make the smallest difference and our calls can really perk up someone’s day.

Tell us the favourite part of your job and the work TBC Mobility Conversions do. 

For me personally, it’s the joy on our customer’s faces when they take ownership of their brand new WAV. We’re giving people their freedom back, a chance to travel either independently or comfortably with their family, and it’s this that really makes the job we do here so worthwhile. 

Finally, what would your dream car be and why?

Funnily enough, I finally own my dream car. My little Mini Cooper Sports John Cooper Works. It’s my pride and joy and I wouldn’t choose to drive anything else. 

It’s the staff here like Elaine who really makes the difference at TBC Mobility Conversions. Being the first port of call for all our client’s aftercare needs, Elaine and the aftercare team are what TBC Conversion is all about, a high standard of friendly, expert customer service.

The customer journey with TBC Mobility Conversions begins with the delivery of a new WAV and endures through our aftercare teams continued expert work and support. 

If you need assistance with your TBC Mobility Conversion, or simply wanted to ask a question about your vehicles aftercare, get in touch with the team today on 0800 999 5090 or email mobilitycustomercare@tbcconversions.com.


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At TBC Conversions we’re well known for our face-to-face approach to customer care. From the initial consultation to the handover of the finished vehicle conversion, we take care to adapt our procedures to suit each client’s needs as an individual. 

Throughout this entire process, there are a few unsung heroes working in the background, carrying out the specialist engineering that makes our vehicles what they are. These are people like Les Henderson who we’ll be learning a little more about today.

So, Les how did you get involved in vehicle conversion and working with TBC?

Over the years I’ve worked within the vehicle conversion industry, and I had built up a great working relationship with TBC’s UK Sales Manager, Ray Walsh. As we got along so well already and, as he was aware of my skills and experience in specialist vehicle conversion, Ray presented me with an opportunity to join his team at TBC and I took it. 

What do you think is most important for clients of TBC Conversions to be aware of?

Every customer, or potential customer of TBC Conversions, should feel confident knowing that we apply quality workmanship into every vehicle conversion we complete. This is a workmanship that I can personally guarantee and feel fully responsible for and proud of.

Is there anything you are most proud of since starting at TBC Conversions?

I am incredibly proud to be a part of a company that makes such a difference to so many people. Something else that makes me proud in my work is to see how much the company has changed since I started working here. 

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Being part of the early team and watching the company grow just showcases the effect our vehicle conversions are having in the industry. 

How do you see the company progressing over the course of 2021?

I am very much looking forward to seeing the workforce expand. With new team members joining us I can only see the business growing and progressing.

What do you think has changed since COVID restrictions came into play and how are you helping the company adapt to these changes?

For us, the team members in the vehicle conversion workshop, most things have changed. Not in the least having total awareness of your colleagues which, before COVID, we didn’t even consider. 

As a company, I think the sales and aftersales teams have adapted well, still functioning within the ever-changing guidelines to provide the full TBC customer experience. 

What is it that makes you get up in the morning?

My wife of course! Seriously though, it’s the challenges. 

Meeting, facing and overcoming obstacles in the work I do. There’s no two days the same, each vehicle conversion I am tasked with has it’s own unique challenges and it keeps me interested by engaging my brain.

Can you tell us your favourite thing about the work you
do?
Wheelchair accessible vehicles Mercedes Sprinter

Working with and bespoke vehicle conversions, the satisfaction comes from knowing that I’ve done a good job. The fact that every vehicle I work on will be going on to enrich or change a person quality of life makes my efforts all the more important.

And this is all the more reason to get the job right every time. 

How do you think TBC Conversions stands out among other vehicle conversion companies?

It’s not just the high standard of personalised care that TBC demonstrates to their customers ever-changing and unique needs but also their staff. I have felt like a valued member of the team since I started.

Finally, what would your dream car be and why?

I’m not really into ‘special’ cars, it’s just not my thing. I’m quite happy with my car of the moment as it gets me from A to B.

 

It’s thanks to Les and the other talented individuals in our workshop in Bromborough and in our NI branches, that TBC Conversions really do stand apart from other vehicle conversion companies.

From bespoke wheelchair adaptions, camper van transformations, business transportation and other unique vehicle conversion requests you may not even think of, TBC Conversions apply their very best to everything they do. And thanks to a happy staff member like Les, we think it shows. 

Check out our news page for past conversions and customer experiences, or see what we can do to help you with your vehicle conversion queries by calling 0800 999 5090 today.




TBC Conversions

Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to the TBC Group year after year and generation after generation.



TBC Conversions Ltd (NORTHERN IRELAND)

50 Far Circular Rd,
Dungannon
Co. Tyrone
BT71 6LW
Northern Ireland

Tel: 0800 999 5090

TBC Conversions Ltd (ENGLAND)

Unit 3
Brunel Road
Bromborough
CH62 3NY
England

Tel: 0800 999 5090