UK 0800 999 5090 / ROI 048 8772 2247
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As the team at TBC Conversions expands further, we look forward to introducing our team members to our customers, colleagues, and peers. This week it’s the turn of Gary Wood, who has joined the Motability Aftercare Team at TBC Conversions in Bromborough, to help our customers and Motability leaseholders maintain their vehicles.

Let’s see what Gary had to say when we asked him a few questions.

So, Gary, how did you come to work at TBC Conversions?

Well, one of the things that are great at TBC Conversions is that all the staff welcome you like family. Funny thing is, when I applied for the vacancy advertised for the Motability Aftercare team, I didn’t know that a long term peer had recently started with TBC too.

Anita Sheard and I have worked together for years in the past, in a fast-paced motor dealership, and we’ve always had a great working relationship so it was kind of like fate that she already worked here.

How do you think you can help TBC Conversions customers in your new role?

So far, I’ve found there’s a high level of support and expert guidance we offer here at TBC Conversions. We aim to help and assist Motability Lease customers with all their wheelchair accessible vehicle aftercare, but also, we’re here to help with things like servicing and MOT bookings.

We try and stay up to date with all Motability news and developments to give our customers the best possible service.

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What you do see for the future of TBC Conversions?

The only way is up. Even in the short time I’ve been with the company, there has been a lot of change. Parts of experience and improvement processes that have been brought in from new employees, plus there’s a real buzz about being able to get out and about to see our customers with fewer restrictions.

What is it that makes you get up in the morning?

I have always been excited to get going in the morning.

As well as being grateful for my family, I really am grateful to be able to get up and get to work. I think that so far, I’ve found working closely with the Motability Scheme is really rewarding. I’m now helping people who really need it every day and giving them the freedom and independence that, without companies like TBC Conversions, they might not have access to.

What’s the best thing about your role with TBC Conversions?

Working with such a great team with shared goals and enthusiasm for the job. We all feel the same way about the important work we are doing and it’s that plus interacting with such a wide range of customers that I’ve really enjoyed.

How do you think TBC Conversions stand out from other converters?

Other than the dedication from the team, I think there are some seriously innovative technologies at work by the R&D team, engineers, and technicians at TBC Conversions production space in Dungannon and Bromborough.

Our T6.1 Range boasts the highest entry height on the market, exclusive to TBC Conversions, and then there’s our continuous rear door seal which we fit to every one of our WAV’s that was developed specifically for the comfort of our customers.

It’s little things like this, plus the personalised service and the extra effort that every member of the TBC Conversions team delivers which I believe puts us head and shoulders above other mobility vehicle converters.

Finally, a question we’ve asked all of the team so far, what would your dream car be and why?

It’s got to be the DeLorean from Back to the Future so I can go back in time and redo some of the silly things I’ve done in the past.

Paul Nigh’s ‘TeamTimeCar.com’ Back to the Future DeLorean Time Machine

We think Gary has fit right into the TBC Conversions family as a valued member of the Motability Scheme aftercare team. His experience in the motor industry, paired with a kind-hearted and friendly nature, make him a valuable asset to the team and a great help to customers with wheelchair accessible vehicles under the Motability Scheme.

For any assistance with the aftercare of your WAV do not hesitate to call Gary and the team on 0800 999 5090 or you can email them at mobilitycustomercare@tbcconversions.com. 


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We are very pleased to announce a new appointment at TBC Taxi & Bus Conversions as John Jennings joins the team as our Minibus Sales Manager based in England.

Let’s find out a bit more about John and what he’ll be bringing to the business.

Welcome to the TBC Taxi & Minibus Conversions team

We will be rolling out the welcome mat for John on the 25th of June as he begins his role as Sales Manager for our Minibus conversions sales in the UK. Bringing with him vast knowledge and background in the minibus conversion market, as well as a strong reputation among his peers, John will no doubt become a valuable member of our tight-knit team.

Earning his stripes at the likes of Treka Bus and Stanford Coaches, we are confident that John will champion the practices of TBC Taxi & Minibus Conversions and bring a new level of market experience with him. His role will involve increasing the presence of TBC Taxi & Minibus Conversions across a wider UK network, supporting, and helping drive the sales team based in Dungannon.

TBC Taxi & Minibuses in the UK

Moving with the times, John will remain based in England on a WFH basis, communicating with our TBC Taxi & Minibus Conversions team in Dungannon regularly. We are excited to see what John will bring to the new role and look forward to any future developments he will make to strengthen our position within the UK minibus conversions market.

Above all, we know that John is the type of person who will champion TBC’s customer-centric ethos, promoting the message that TBC Taxi & Minibus Conversions are designed, engineered, and produced with intelligence, empathy, and care at their core.

Our Minibus Conversions

We specialise in converting specialist passenger-carrying vehicles supplied by leading manufacturers such as Volkswagen Commercial Vehicles and Mercedes-Benz Vans. Thanks to our innovative developments and the outstanding technology used in all our minibus conversions, we are pleased to be known as Volkswagen Commercial Vehicle Recognised Converters.

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At TBC Taxi & Minibus Conversions we know the differences that safe, accessible, and reliable group passenger transport can make to businesses, communities, and charitable organisations. Therefore, every one of our minibus conversions is designed, developed, and delivered to exacting customer specifications and wishes.

As time moves on, and travel restrictions start to ease, many of our team members are looking forward to networking with new and existing clients again. For John, his appointment could not have come at a better time as we reintroduce ourselves to our customers, we will be introducing John Jennings as TBC Taxi & Bus Conversions new Minibus Sales Manager.

We wish John the very best in his role and look forward to the exciting times ahead.  


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One of the people our customers will speak to time and time again, Elaine has become part of the furniture during her time with TBC Mobility Conversions. Her day to day involves maintaining the high standards of Motability aftercare our customers and clients required. This can be anything from being a liaison between Motability and our customers to arranging the necessary checks and tests we regularly carry out on our WAV’s.

Like so many of us at TBC Mobility Conversions, it’s fulfilling the care and duty to our customers that Elaine says makes her job so satisfactory.

How did you get involved with TBC Mobility Conversions then? 

The Motability Aftercare system can be quite a challenge to navigate for those who aren’t familiar with it. Luckily I had tonnes of experience and already knew some team members from working in the industry. 

Thanks to a good working relationship I had built up with Ray, TBC’s Sales Manager, I jumped at the chance to be part of his strat up team, the company opened offices in Bromborough in May 2019.

What are the most important messages for clients of TBC Mobility Conversions to be aware of?

One of the most important things to do when working with such a well-known company as Motability is to uphold its own level of commitment to customers, and exceed these wherever possible.

At TBC Mobility Conversions we have a mantra that echoes that of the Donnelly Group, “keeping the customer at the core of all we do”. Every point of contact with our customer is a chance to showcase our own levels of dedication, and it’s a testament to the company that we are now recommended suppliers of Motability’s as well as recognised Volkswagen Commercial Vehicle converters.

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What makes our job as satisfying as it is is knowing that all our own mobility conversions have been carried out with intelligence, empathy and care, ensuring the customer’s needs are met and exceeded. 

Is there a particularly proud moment you can recall since starting with TBC Mobility Conversions? 

I can honestly say that since I joined back in 2019, I’m most proud of how the company has grown. Even during this most difficult time in UK history, our team have powered through, providing the same level of service, duty and care. 

It’s incredibly rewarding to know you’ve been a part of something like this from the early stages. 

What do you see for the future of TBC?

As I said previously, I believe the future of TBC Conversions will only continue to surprise me. We are part of a growing market, the advances being made in mobility conversions and medical engineering will enable so many to maintain their freedom on the road.

We can all, I think, look forward to a bright and successful future.

How have the effects of COVID made a difference to your day-to-day?

I think the team at TBC Mobility Conversions have adapted very well during the pandemic. We have set procedures to follow regarding social distancing practices enabling us to work at full capacity.

Our team are dedicated to carrying out their jobs to the best of our abilities because, at the end of the day, it’s the safety of our customers at stake.

Every one of our customers has a unique set of needs and it’s our job to tailor our aftercare services to meet those needs. We built our business on the ability to interact with our customers, making each one feel as valued as the individuals they are. 

We have continued to carry out our home checks and tests whilst managing to keep our customers safe and cared for in the process. If anything the recent circumstances has shown me that TBC Mobility Conversions will go above and beyond to provide the care our clients need no matter what.  

What is it that you look forward to when you wake up in the morning?

Other than my son you mean. 

I wake up every day looking forward to hearing the grateful thankyous of our lovely customers. Every one of them understands that even in these difficult times, we need to do our jobs and keep them safe. 

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Plus, sometimes I feel that these people simply enjoy hearing from someone outside their bubble. A new and friendly voice can always make the smallest difference and our calls can really perk up someone’s day.

Tell us the favourite part of your job and the work TBC Mobility Conversions do. 

For me personally, it’s the joy on our customer’s faces when they take ownership of their brand new WAV. We’re giving people their freedom back, a chance to travel either independently or comfortably with their family, and it’s this that really makes the job we do here so worthwhile. 

Finally, what would your dream car be and why?

Funnily enough, I finally own my dream car. My little Mini Cooper Sports John Cooper Works. It’s my pride and joy and I wouldn’t choose to drive anything else. 

It’s the staff here like Elaine who really makes the difference at TBC Mobility Conversions. Being the first port of call for all our client’s aftercare needs, Elaine and the aftercare team are what TBC Conversion is all about, a high standard of friendly, expert customer service.

The customer journey with TBC Mobility Conversions begins with the delivery of a new WAV and endures through our aftercare teams continued expert work and support. 

If you need assistance with your TBC Mobility Conversion, or simply wanted to ask a question about your vehicles aftercare, get in touch with the team today on 0800 999 5090 or email mobilitycustomercare@tbcconversions.com.


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At TBC Conversions we’re well known for our face-to-face approach to customer care. From the initial consultation to the handover of the finished vehicle conversion, we take care to adapt our procedures to suit each client’s needs as an individual. 

Throughout this entire process, there are a few unsung heroes working in the background, carrying out the specialist engineering that makes our vehicles what they are. These are people like Les Henderson who we’ll be learning a little more about today.

So, Les how did you get involved in vehicle conversion and working with TBC?

Over the years I’ve worked within the vehicle conversion industry, and I had built up a great working relationship with TBC’s UK Sales Manager, Ray Walsh. As we got along so well already and, as he was aware of my skills and experience in specialist vehicle conversion, Ray presented me with an opportunity to join his team at TBC and I took it. 

What do you think is most important for clients of TBC Conversions to be aware of?

Every customer, or potential customer of TBC Conversions, should feel confident knowing that we apply quality workmanship into every vehicle conversion we complete. This is a workmanship that I can personally guarantee and feel fully responsible for and proud of.

Is there anything you are most proud of since starting at TBC Conversions?

I am incredibly proud to be a part of a company that makes such a difference to so many people. Something else that makes me proud in my work is to see how much the company has changed since I started working here. 

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Being part of the early team and watching the company grow just showcases the effect our vehicle conversions are having in the industry. 

How do you see the company progressing over the course of 2021?

I am very much looking forward to seeing the workforce expand. With new team members joining us I can only see the business growing and progressing.

What do you think has changed since COVID restrictions came into play and how are you helping the company adapt to these changes?

For us, the team members in the vehicle conversion workshop, most things have changed. Not in the least having total awareness of your colleagues which, before COVID, we didn’t even consider. 

As a company, I think the sales and aftersales teams have adapted well, still functioning within the ever-changing guidelines to provide the full TBC customer experience. 

What is it that makes you get up in the morning?

My wife of course! Seriously though, it’s the challenges. 

Meeting, facing and overcoming obstacles in the work I do. There’s no two days the same, each vehicle conversion I am tasked with has it’s own unique challenges and it keeps me interested by engaging my brain.

Can you tell us your favourite thing about the work you
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Working with and bespoke vehicle conversions, the satisfaction comes from knowing that I’ve done a good job. The fact that every vehicle I work on will be going on to enrich or change a person quality of life makes my efforts all the more important.

And this is all the more reason to get the job right every time. 

How do you think TBC Conversions stands out among other vehicle conversion companies?

It’s not just the high standard of personalised care that TBC demonstrates to their customers ever-changing and unique needs but also their staff. I have felt like a valued member of the team since I started.

Finally, what would your dream car be and why?

I’m not really into ‘special’ cars, it’s just not my thing. I’m quite happy with my car of the moment as it gets me from A to B.

 

It’s thanks to Les and the other talented individuals in our workshop in Bromborough and in our NI branches, that TBC Conversions really do stand apart from other vehicle conversion companies.

From bespoke wheelchair adaptions, camper van transformations, business transportation and other unique vehicle conversion requests you may not even think of, TBC Conversions apply their very best to everything they do. And thanks to a happy staff member like Les, we think it shows. 

Check out our news page for past conversions and customer experiences, or see what we can do to help you with your vehicle conversion queries by calling 0800 999 5090 today.




TBC Conversions

Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to the TBC Group year after year and generation after generation.



TBC Conversions Ltd (NORTHERN IRELAND)

50 Far Circular Rd,
Dungannon
Co. Tyrone
BT71 6LW
Northern Ireland

Tel: 0800 999 5090

TBC Conversions Ltd (ENGLAND)

Unit 3
Brunel Road
Bromborough
CH62 3NY
England

Tel: 0800 999 5090