Customer Care Vehicle Technician (Field Based Role)

• Complete home visit and report if the vehicle is meeting mobility “in life service“ requirements
• Carry out service checks on each vehicle and complete minor repairs if required
• Assist the customer with practical, technical or operational issues they may have
• carries out repair or maintenance as instructed and to manufacturer standard
• Reports current and potential future faults and service requirements noticed whilst working on the vehicle
• Completes the job card to reflect all work carried out
• Ensures that all hours and materials are used accurately and recorded
• Minimises wastage of all materials, oils and fluids
• Understands and complies with all appropriate legislation relevant to the department, including COSHH
• Complies with all Health and Safety legislation to ensure safety and well being of self, colleagues, customers and visitors
• Road test vehicles to ensure repairs have been completed correctly, the vehicles issue(s) have been resolved and to customer satisfaction
• Sign off on job cards when jobs have been fully and accurately completed
• Liaises with management to advise them of work progress
• Take responsibility for your actions and decisions

Follow safe working practices You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles. Travelling to and from Customer Homes – may require overnight accommodation to meet customer requirements.

Person Specification

• Practical experience with vehicle conversions is desirable but not essential
• A full driving licence is essential as the customer base is spread over a large geographical area
• Ability to pay attention to detail through a logical work approach
• Ability to communicate effectively with workshop controller and service manager
• Work independently in a busy, active environment with little supervision and direction
• Learn continually about product and technical information
• Ability to deal with demanding physical work
• Ability to drive within DVA regulations and taking extra precautions with all vehicles at all times
• Ability to use the most appropriate tools and machinery applicable to the job

TBC Ltd is an equal opportunities employer.

The company reserves the right to expand the short listing criteria to facilitate the short listing process